CM-CRM

The Customer Relationship Management solution designed to organise and develop relationships with Customers and Prospects.

It centralises contacts, activities, opportunities, quotations and campaigns, giving the sales team a complete view of the history and status of each relationship.

Alongside typical CRM features, it can suggest promising new prospects for your business and provide relevant contact details, helping salespeople identify new opportunities and build concrete relationships.

The CRM for Understanding Customers and Finding New Opportunities!

Some Key Features:

Customers & Prospects

CM-CRM centralises master data for Customers, Prospects and Contacts, organising sales information, references, notes, classifications and relationship history. Each record can be segmented by criteria useful to the sales team, making targeted sales activity and shared customer knowledge easier.

Opportunities & Activities

The system tracks opportunities, negotiations and sales activities through every sales stage. Calls, appointments, notes, deadlines and tasks can be linked to a customer or prospect, so the sales team knows what has been done and what to do next.

Suggested Prospects

CM-CRM supports business development by suggesting potentially relevant companies based on your company's profile and needs. For identified prospects, it can provide relevant contact details, allowing the sales team to start with selected opportunities instead of relying solely on manual research.

Campaigns & Analysis

Segmentation, campaigns and sales activities can be organised and monitored in one environment. CM-CRM assesses opportunity progress, results and quality, helping focus on the contacts with the greatest potential and improve sales effectiveness over time.

A single view of customers, prospects, contacts and sales activities.

Structured management of opportunities and the entire business relationship lifecycle.

Suggestions for promising new business prospects.

Relevant contact details to accelerate business development.

Less manual research and greater focus on promising opportunities.

Customer and prospect segmentation for more targeted campaigns and sales activities.

Shared relationship history for a more effective sales team.

All Infrastructure Options Available:

Server

We can supply a configured physical server or use one of yours, supporting all your system administration needs.

Cloud

We can provide a configured cloud environment or use one of your virtual machines.

SaaS

We can deliver all our software as a service, taking care of the infrastructure and management for you.

Distinctive Features

Complete Sales Master Data

Customers, prospects, contacts and sales information are organised in one environment shared by the sales team.

Relationship History

Activities, communications, notes and progress remain linked to each contact, creating a complete view of the relationship over time.

Opportunity Management

Opportunities can be tracked through statuses and activities, making ongoing negotiations easier to monitor.

Suggested Prospects

The system can suggest promising companies, providing a practical starting point for business development.

Relevant Contacts

Suggested prospects can include useful references to facilitate the first sales contact.

Segmentation

Customers and prospects can be classified by criteria and markets, supporting more precise campaigns and sales activities.

Planned Activities

Appointments, follow-up calls and tasks can be organised to maintain continuity in customer and prospect relationships.

Sales Monitoring

Opportunities, activities and results become easier to understand, helping the team focus on contacts with the greatest potential.